The Skytrax World Airline Awards 2022, held at the Langham Hotel in London, unveiled the year’s best airlines on Friday.
It is the seventh time that Qatar Airways takes the top spot in the prestigious passenger satisfaction survey, referred to as the “Oscars” of the aviation industry.
Over one hundred customer nationalities participated in the 2021-2022 survey to identify the winners.
This was the first World Airline Awards ceremony to be held in person since 2019.
Big wins and first-time surprises
In the year of its 25th anniversary, Qatar Airways not only won the title of the world’s best airline for the seventh time but also scooped another eight awards in different categories.
“To be named as the World’s Best Airline was always a goal when Qatar Airways was created, but to win it for the seventh time and pick up three additional awards is a testament to all the hard work of our incredible employees,” said Qatar Airways Group Chief Executive, His Excellency Akbar Al Baker.
“Qatar Airways was the largest airline to have flown consistently throughout the COVID-19 pandemic, with their network never falling below 30 destinations, and that determination has clearly been well recognized by customers with this award as Airline of the Year 2022,” commented Skytrax CEO Edward Plaisted.
Singapore Airlines, named world’s second best airline, also took home nine awards in total.
Delta Air Lines was the most successful in North America, winning six awards while in Europe, Turkish Airlines was dominant, receiving four awards, including the highly competitive Best Airline in Europe title.
However, the awards evening was also marked with surprises.
AirBaltic celebrated success at the 2022 World Airline Awards for the first time, receiving the awards for the Best Airline in Eastern Europe, the Most Improved Airline in Europe, and the Best Airline Staff in Eastern Europe.
Irish airline Ryanair also triumphed at the awards ceremony for the first time, winning the crown for Best Low-Cost Airline in Europe.
Truly global aviation awards
Skytrax, a UK-based airline and airport review and ranking site, launched the World Airline Awards in 1999 to provide a customer satisfaction study that was truly global.
The awards remain totally independent and impartial with all the customer survey costs and awards event paid for by the organizers.
Travelers across the globe participate each year in the world’s largest airline passenger satisfaction survey to determine the winners.
The online survey entries are screened to identify IP and user information with all duplicate, suspect, or ineligible entries deleted, Skytrax says.
More than 350 airlines are featured in the final award results.